1. Introduction

Fairhaven Homes Pty Ltd (ABN 26 883 987 902) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). 

2. What Personal Information We Collect

We may collect the following types of personal information: 

• Name, address, email address, and phone number
• Details about your home building preferences and budget
• Identification documents or business credentials (if applicable)
• Information from your device and browser such as IP address, location data, browser type, operating system
• Usage data, such as pages visited, time spent on site, and interaction with our content

 3. How We Collect Personal Information

We collect personal information: 

• Directly from you, when you complete forms, contact us, subscribe to updates, or interact with our staff
• Automatically, through cookies and tracking technologies such as tracking pixels and web beacons
• From third-party platforms where you interact with our marketing or ads (e.g. Facebook, Google, Instagram)

3.1 Tracking Technologies: 

We use tracking pixels and cookies to understand your usage patterns, improve site performance, and tailor marketing to your interests. This may involve the collection of IP addresses, device IDs, and other behavioural data. 

You can control or disable cookies in your browser settings. Opt-out mechanisms may also be available through platforms we use (e.g., Facebook Ads settings). 

4. Purpose of Collection

We collect your personal information to: 

• Provide you with relevant products and services
• Respond to enquiries and process applications
• Improve website performance and user experience
• Conduct marketing, remarketing, and promotional activities
• Comply with legal obligations

If we are unable to collect certain information, we may not be able to offer you our full range of services or respond to specific enquiries.

5. Legal Authority for Collection

In most cases, the collection of your personal information is not legally mandated. However, in certain instances (e.g., compliance with anti-money laundering laws or building regulations), we may be required by law to collect or verify specific details.

6. Disclosure of Personal Information

We may disclose your personal information to: 

• Employees and contractors of Fairhaven Homes
• Marketing agencies, digital advertisers, and analytics service providers
• Technology service providers (e.g. website hosting, CRM tools)
• Government agencies when required by law

6.1. Overseas Disclosure

Some third-party service providers (such as cloud storage or marketing platforms) may store or process personal information outside of Australia. These may include countries such as the United States, Singapore, or members of the EU. 

Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy laws or offer comparable protections. 

 7. How We Protect Your Personal Information

We implement physical, technical, and administrative safeguards to protect your data. These include: 

• Secure servers and firewalls
• Password-protected systems
• Staff training and access control measures

8. Access and Correction

You may request access to or correction of your personal information by contacting us at the details below. We will respond within a reasonable time and may charge a small fee for access requests.

9. Complaints

If you believe we have breached your privacy rights, please contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are unsatisfied, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Contact Details

Fairhaven Homes Privacy Officer 

Email: info@fairhavenhomes.com.au 

Mail to: 

Attention of the Privacy Officer
Fairhaven Homes Pty Ltd
Locked Box 4,
1 Peters Avenue Mulgrave VIC 3170

11. Policy Updates

We may update this policy from time to time. The latest version will always be available on our website.