A Message From Our Director
Dear Fairhaven Family,
I am writing to acknowledge the global situation that has and will continue to impact all of us across industries and borders. COVID-19 has created a difficult and confusing environment for many and, at Fairhaven Homes, we want to assure our customers that we are here to support you throughout the crisis and beyond. We do not take this situation lightly and we have strived over the past weeks to make our offices, construction sites, myHAVEN selection studio and display homes accessible, hygienic and safe in line with World Health Organisation and Australian government recommendations. We have also established processes to maintain stable and safe operations of every department of our organisation for the duration of the pandemic and the economic and social changes it may bring.
For customers currently building with us, rest assured, your new home build is still in progress and timelines have not changed. Construction is deemed by the Australian government as an “essential service” and operations have continued with safety measures in place. We have aligned closely with our suppliers to ensure all activities proceed in a timely manner and within the safety guidelines for new home sites outlined by the Housing Industry Association. Thus far, we have not experienced any delays due to logistics or supply chains and all of our on-site activities have been proceeding ‘as usual’. We understand you may have questions and we encourage you to reach out to your regular contact at Fairhaven for guidance.
For customers looking to purchase a new home, we are accepting new sales and we are here, as always, to help you every step of the way. Our New Home Consultants are now holding one-one-one appointments in person or via Skype and Zoom and can also record a personalised walk through for you at any of our award-winning displays. You can also view many of our displays as a virtual tour on our website. The myHAVEN selection studio will also be available for individual colour appointments virtually or in-person with social distancing and hygiene protocols strictly observed. In addition to video conferencing, all legal paperwork may be viewed and signed via DocuSign.
At Fairhaven, our priority remains delivering exceptional service, quality and value whilst also protecting the health of our customers, staff and community. We are committed to supporting our customers through this time and wish to express our continuing gratitude for working with us to craft your dream home.