An Important Update About COVID-19
Safety is Our Top Priority
Hygiene protocol in place
At Fairhaven, we are taking all measures to ensure the safety of our customers, staff, and communities by following the most current guidelines from the World Health Organisation to prevent the spread of the virus. We are committed to maintaining personal hygiene with frequent handwashing, use of santisers, practicing respiratory hygiene, professional cleaning and regularly disinfecting all surfaces in our display homes and myHAVEN selection studio.
Social distancing has been deeply encouraged wherever possible including creating remote workstations for many office staff, staying 1.5 metres from customers and co-workers and not shaking hands. We may not be able to shake your hand but, don’t worry, you’ll still get the same friendly and helpful service as before.
All Fairhaven staff with symptoms of the virus or who have travelled overseas or been in contact with a confirmed case of COVID-19 has been asked to stay home and quarantine for 14 days. We respectfully ask the same from our customers. If you are showing any symptoms, have had a contact with someone with the virus or have travelled, kindly contact our staff to find out your options for video conferencing.
Your new home build is still underway
Our construction teams continue to operate under the guidance of our Site Supervisors and Construction Manager. Rest assured, progress continues on your home and we have provided our teams with clear instructions on maintaining personal hygiene and safety onsite. Read the HIA whitepaper on new home construction site safety here.
We are ready to build your new home
Construction is an essential service in Victoria and is not subject to the restrictions of many other industries. Our team are still available during our regular hours, including our New Home Consultants and Customer Relationships Officers, and we remain ready to provide the same high level of service throughout the new home journey.
Display Home Visits
Frequently Asked Questions
Yes. Construction is considered by the Australian government to be an essential service and all builds in progress remain underway.
Yes, we are still accepting new sales. You can make an appointment to meet with a New Home Consultant here or by calling 1800 FAIRHAVEN.
Our display homes are now open only by virtual appointment.
If you’d prefer not to attend in person, our New Home Consultants can meet with you via video conference and walk you through the display whilst answering your questions. You can also view our virtual tours here.
Due to the current restrictions in place this is not permitted until further notice. However, your site supervisor is available by phone or email.
No, Fairhaven Homes has worked to align with all of our suppliers to ensure our current and future builds remain on track and on time. Whilst we must comply with government regulations, we have not experienced any delays as a result. We will update customers with any changes that may arise.
Currently there are no issues from COVID-19 impacting on any of our builds. Construction remains an essential service and all of our builds continue to progress as usual. There is no current or anticipated shortage of supplies however we will continue to closely monitor our supply chains and will provide any updates as required.