An Important Update About COVID-19


Our Response to COVID-19

Updated 27 October 2020

Fairhaven is here for you.

We are pleased to announce all of our display homes are now open to the general public. COVID guidelines will be adhered to as follows:

  • Hand sanitiser on arrival
  • Masks must be worn at all times for staff and clients visiting displays
  • Social distancing measures in place with 1.5m distance maintained at all times
  • Registration on arrival for COVID tracing
  • Maximum of 6 people in the Sales Office at any given time (2 families for 30 minutes)
  • Maximum of 10 people per display home with visits under 30 minutes

Please note: In accordance with State government regulations, clients cannot travel to regional Victoria for the purpose of attending an inspection.

At Fairhaven, we understand your concerns during this difficult time. We want to take the opportunity to reassure all of our customers that we have taken all the necessary steps to ensure the health and safety of our customers, staff and community. Our New Home Consultants, Site Supervisors and Customer Relationship Officers are here for you, as always, through the entire experience. No matter what the future brings, rest assured, Fairhaven remains committed to the safe and timely construction of your new home whilst continuing to deliver exceptional service, quality and value.

Thinking of building a new home? We are committed to protecting our customers and team members at all times and are once again open to the general public We are also pleased to offer virtual consultations via Skype, Zoom or Messenger. And, yes, we’ve got the answers to all of your questions about the First Home Owners and HomeBuilder grants! To book your own personalised consultation, virtual or in-person, please call 1800 FAIRHAVEN or fill out the form below and we will be in touch.

Already building with us? We have you covered. Signing essential documents or and your myHAVEN studio appointment will be conducted virtually whilst site visits will be performed 1-on-1 with social distancing. We’re still here for you through the entire experience. If you have any questions please contact your New Home Consultant, Customer Relationship Officer or Site Supervisor. Your build is proceeding as normal with all of our construction team trained in personal safety and hygiene. Though the situation continues to evolve, we are not experiencing any delays or supply chain issues.

How does the virtual myHAVEN studio appointment work? Prior to your virtual appointment, your Interior Designer will send out a questionnaire to understand your personal style. After hosting your virtual appointment and getting up close with the available options and finishes, samples will be sent by mail to ensure you’re completely satisfied with your selections. 

We will continue to monitor this rapidly evolving situation and respond swiftly, as required to safeguard the health of our customers and team.

See the message from our Director Rod Radings: Click Here

Safety is Our Top Priority

Hygiene protocol in place

At Fairhaven, we are taking all measures to ensure the safety of our customers, staff, and communities by following the most current guidelines from the World Health Organisation to prevent the spread of the virus. We are committed to maintaining personal hygiene with frequent handwashing, use of santisers, practicing respiratory hygiene, professional cleaning and regularly disinfecting all surfaces in our display homes and myHAVEN selection studio.

Social distancing

Social distancing has been deeply encouraged wherever possible including creating remote workstations for many office staff, staying 1.5 metres from customers and co-workers and not shaking hands. We may not be able to shake your hand but, don’t worry, you’ll still get the same friendly and helpful service as before.

Staying home

All Fairhaven staff with symptoms of the virus or who have travelled overseas or been in contact with a confirmed case of COVID-19 has been asked to stay home and quarantine for 14 days. We respectfully ask the same from our customers. If you are showing any symptoms, have had a contact with someone with the virus or have travelled, kindly contact our staff to find out your options for video conferencing.

Construction Remains an Essential Service

On 18/03, the Prime Minister has instructed that construction is an essential service and construction sites should continue activities (read the media update here). Mindful of potential health risks between workers, Fairhaven is adhering to the guidelines set forth by the Housing Industry Association, the governing body for builders, for safety and creating space on construction sites.. 

Your new home build is still underway

Our construction teams continue to operate under the guidance of our Site Supervisors and Construction Manager. Rest assured, progress continues on your home and we have provided our teams with clear instructions on maintaining personal hygiene and safety onsite. Read the HIA whitepaper on new home construction site safety here.

We are ready to build your new home

Construction is an essential service in Victoria and is not subject to the restrictions of many other industries. Our team are still available during our regular hours, including our New Home Consultants and Customer Relationships Officers, and we remain ready to provide the same high level of service throughout the new home journey.


Display Home Visits

As advised by the Prime Minister, display home consultations are now 15-minute appointments. Our consultants are available to accompany you through the display home tour in-person or via live video conference.

In-Person Appointments

A new home purchase is a major investment and we appreciate our customers’ needs to view our displays in person. In compliance with national regulations, display home walkthroughs must now be by appointment and one-on-one. Fairhaven staff will observe all hygiene and social distancing protocol for the safety of our customers and we kindly ask our customers to not attend their appointment if they are feeling unwell or show any symptoms of the virus.

Video Conference Appointments

In an effort to protect the safety of our customers and staff, we are offering display home appointments via video conference with our New Home Consultants. This is a great opportunity to view our displays in detail and get your questions answered – all without leaving your own home.

Personalised Recorded Video Walkthroughs

If you’re finding it difficult to use video conferencing apps, don’t worry. Our New Home Consultants can create a special video walkthrough just for you and send it to your email or mobile device.

Virtual Tours

Most of our displays have virtual tours you can view from the comfort of your home. (You can find our collection of tours here) Our consultants will be pleased to answer any questions you may have.

Frequently Asked Questions

Is my new home build still proceeding?

Yes. Construction is considered by the Australian government to be an essential service and all builds in progress remain underway.

Can I still purchase a new home?

Yes, we are still accepting new sales. You can make an appointment to meet with a New Home Consultant here or by calling 1800 FAIRHAVEN.

Can I still view a display home?

Our display homes are now open to the general public.

If you’d prefer not to attend in person, our New Home Consultants can meet with you via video conference and walk you through the display whilst answering your questions. You can also view our virtual tours here.

Can I still attend my appointments at the Head Office?

Yes, we are still able to host one-on-one appointments at the Head Office for signing contracts. Please note, if you prefer not to attend in person, we are able to offer meetings via Zoom and Skype as well as legal document signing via DocuSign.

myHAVEN selection studio appointments will now be held virtually with samples sent to your door following your appointment.

Can I still meet with the construction team at the build site?

Yes, you will still be able to meet with your Site Supervisor when required at the build site. Respectfully, please don’t attend your meetings if you are unwell. We will be happy to reschedule these with you.

Is Fairhaven experiencing supplier issues?

No, Fairhaven Homes has worked to align with all of our suppliers to ensure our current and future builds remain on track and on time. Whilst we must comply with government regulations, we have not experienced any delays as a result. We will update customers with any changes that may arise.

Is COVID-19 going to impact my build?

Currently there are no issues from COVID-19 impacting on any of our builds. Construction remains an essential service and all of our builds continue to progress as usual. There is no current or anticipated shortage of supplies however we will continue to closely monitor our supply chains and will provide any updates as required.

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