An Important Update About COVID-19
Safety is Our Top Priority
Hygiene protocol in place
At Fairhaven, we are taking all measures to ensure the safety of our customers, staff, and communities by following the most current guidelines from the World Health Organisation to prevent the spread of the virus. We are committed to maintaining personal hygiene with frequent handwashing, use of santisers, practicing respiratory hygiene, professional cleaning and regularly disinfecting all surfaces in our display homes and myHAVEN selection studio.
Social distancing has been deeply encouraged wherever possible including creating remote workstations for many office staff, staying 1.5 metres from customers and co-workers and not shaking hands. We may not be able to shake your hand but, don’t worry, you’ll still get the same friendly and helpful service as before.
All Fairhaven staff with symptoms of the virus or who have travelled overseas or been in contact with a confirmed case of COVID-19 has been asked to stay home and quarantine for 14 days. We respectfully ask the same from our customers. If you are showing any symptoms, have had a contact with someone with the virus or have travelled, kindly contact our staff to find out your options for video conferencing.
Construction Remains an Essential Service
On 18/03, the Prime Minister has instructed that construction is an essential service and construction sites should continue activities (read the media update here). Mindful of potential health risks between workers, Fairhaven is adhering to the guidelines set forth by the Housing Industry Association, the governing body for builders, for safety and creating space on construction sites..
Your new home build is still underway
Our construction teams continue to operate under the guidance of our Site Supervisors and Construction Manager. Rest assured, progress continues on your home and we have provided our teams with clear instructions on maintaining personal hygiene and safety onsite. Read the HIA whitepaper on new home construction site safety here.
We are ready to build your new home
Construction is an essential service in Victoria and is not subject to the restrictions of many other industries. Our team are still available during our regular hours, including our New Home Consultants and Customer Relationships Officers, and we remain ready to provide the same high level of service throughout the new home journey.
Display Home Visits
As advised by the Prime Minister, display home consultations are now 15-minute appointments. Our consultants are available to accompany you through the display home tour in-person or via live video conference.
A new home purchase is a major investment and we appreciate our customers’ needs to view our displays in person. In compliance with national regulations, display home walkthroughs must now be by appointment and one-on-one. Fairhaven staff will observe all hygiene and social distancing protocol for the safety of our customers and we kindly ask our customers to not attend their appointment if they are feeling unwell or show any symptoms of the virus.
Video Conference Appointments
In an effort to protect the safety of our customers and staff, we are offering display home appointments via video conference with our New Home Consultants. This is a great opportunity to view our displays in detail and get your questions answered – all without leaving your own home.
Personalised Recorded Video Walkthroughs
If you’re finding it difficult to use video conferencing apps, don’t worry. Our New Home Consultants can create a special video walkthrough just for you and send it to your email or mobile device.
Frequently Asked Questions
Yes. Construction is considered by the Australian government to be an essential service and all builds in progress remain underway.
Yes, we are still accepting new sales. You can make an appointment to meet with a New Home Consultant here or by calling 1800 FAIRHAVEN.
Our display homes are now open to the general public.
If you’d prefer not to attend in person, our New Home Consultants can meet with you via video conference and walk you through the display whilst answering your questions. You can also view our virtual tours here.
Yes, we are still able to host one-on-one appointments at the Head Office for signing contracts. Please note, if you prefer not to attend in person, we are able to offer meetings via Zoom and Skype as well as legal document signing via DocuSign.
myHAVEN selection studio appointments will now be held virtually with samples sent to your door following your appointment.
Yes, you will still be able to meet with your Site Supervisor when required at the build site. Respectfully, please don’t attend your meetings if you are unwell. We will be happy to reschedule these with you.
No, Fairhaven Homes has worked to align with all of our suppliers to ensure our current and future builds remain on track and on time. Whilst we must comply with government regulations, we have not experienced any delays as a result. We will update customers with any changes that may arise.
Currently there are no issues from COVID-19 impacting on any of our builds. Construction remains an essential service and all of our builds continue to progress as usual. There is no current or anticipated shortage of supplies however we will continue to closely monitor our supply chains and will provide any updates as required.